Licensing
See also Installation.
![](http://static.miraheze.org/revitwiki/thumb/c/c5/R2018_Network_License_Lost_The_connection_to_your_network_license_server_has_been_lost.png/300px-R2018_Network_License_Lost_The_connection_to_your_network_license_server_has_been_lost.png)
Used to be no grace period if you lost a license... now you have a chance to save.
RECOMMEND: Check out a license if your network connection is not guaranteed (VPN, etc.).
Example: RolyNZ no longer upgrades (2018 perpetual license)
See also HOWTO - Switch to Named-User Licensing
Autodesk Account user management
Subscriptions purchased online are typically managed in the new view, and subscriptions and maintenance plans purchased through Autodesk Sales or a reseller, are typically managed in the classic view.
Change your user name or email in Autodesk Account
Contact Support - Managing User Access
https://manage.autodesk.com/cep/#user-management
New User Management
Primary Admins
Secondary Admins
Classic User Management
Contract Managers - only one per contract
Software Coordinators
Move a subscription to a different team
New subscriptions are generally added to a separate new team (instead of the main team), see "Add products and subscriptions to a team" in Manage teams in Autodesk Account. The steps needed to fix this use obscured commands:
- Log in as the primary admin (that has the new subscription)
- Go to User Management > By User or By Product
- Select the team with the new licenses (will look like "FIRSTNAME LASTNAME - ####")
- unassign all licenses (might get automatically assigned to admin)
- Select the main team ("KAI Hawaii, Inc."; i.e. the one you want to move licenses TO)
- Click the gear icon (in the top right) to open Team settings.
- From the Actions menu (in the top right), select Move Subscriptions To This Team.
- Find the subscription you want to move and click Select.
- NOTE: Some subscriptions (such as BIM 360) must be moved by Autodesk Support
- Review the selection and click Submit.
- Click Done to close the window.
Troubleshooting
How to change or reset a license for Autodesk software [Reset Licensing Service] from "Licensing System Error 2" when launching Revit